Why Mediation?
Mediation is a cost-effective strategy that reduces the impact of conflict on your business and your people. Workplace and business disputes, if left unchecked high staff turnover, lost productivity, and even legal claims. Mediation helps resolve issues early, minimising work disruption and preserving relationships. It’s faster and more flexible than formal processes, and it empowers staff to take part in shaping the solution.
Why Trust Us with Your Mediation?
We don’t just resolve disputes, we help you build stronger teams, safer workplaces, and sustainable outcomes. Our mediators are legally trained, trauma-informed, and experienced in navigating complex workplace and business dynamics. Every mediation is tailored to fit your context, and we leave you with clear next steps and practical tools to support lasting resolution.
What’s Keeping You Up at Night?
Conflict at work is exhausting—for you, your team, and your customers.
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A complaint is escalating and you’re unsure what steps to take.
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There’s tension between staff or leadership and it’s affecting performance.
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Customer or contractor disputes are damaging your reputation.
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You’re managing risk and need clear, defensible steps.
Whether you're dealing with a breakdown in communication or a serious allegation, our team is here to help.
You’re in Safe Hands
Expert Mediation Backed by a Multi-Disciplinary Team
We don’t just offer one mediator—we offer a panel of highly skilled professionals, including:
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Mental health-informed coaches
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Legally trained mediators
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Investigators and regulatory experts
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First Nations cultural advisors
Our lead mediator, Shiv Martin is a lawyer, accredited mediator and trusted conflict resolution consultant to regulators, government, and business.
With a background in law, mediation, mental health, and governance—she leads a diverse panel of Australia-wide practitioners ready to support you.
Trusted by:
Government agencies
Ombudsman and regulatory bodies
Community organisations
HR and People Managers
Boards and Executives
What We Help With
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Workplace disputes and team dysfunction
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Executive and director conflicts
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Contractor and partner disputes
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Service or customer complaints
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Performance and conduct matters
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Bullying, discrimination and mental health concerns
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Multi-party disputes and regulatory complaints
What You Can Expect
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Initial Intake Call: We listen, assess risk, and clarify your needs.
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Tailored Match + Strategy: You’re assigned the right mediator, with optional coaching, investigation, or facilitation services.
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Resolution Process: We facilitate calm, structured conversations that help people move forward.
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Support + Documentation: We provide outcome summaries, follow-up guidance, and optional next steps.
What Does It Cost?
Mediation is an Investment in Clarity, Culture, and
Cost Savings
A half-day mediation with our panel typically ranges from $2,000 to $6,000, depending on:
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The complexity and urgency of the dispute
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The time required (preparation, consultation, post-mediation support)
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The specific expertise needed (e.g. legal, cultural, mental health, multi-party)
We’ll work with you to find a solution that fits your team and your budget.
The cost-benefit of mediation is clear: a small upfront investment now can prevent tens—sometimes hundreds—of thousands of dollars in ongoing disruption, legal risk, lost staff, and reputational harm.
And the real value?
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Less stress
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A more connected team
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A clear path forward
If you're seeking a reliable partner to help navigate conflicts, improve team dynamics, or gain specialised training in mediation and conflict management, please reach out to Shiv Martin. Having worked with Shiv over several years, she offers tailored solutions and has a practical and engaging style. A wealth of knowledge and experience leaders and HR professionals can depend on.
Mikki - Master Builders QLD
What are mediation and a conciliation processes? How can they assist with managing conflict?
The Mediation Process in 5 Stages
1
Pre - Mediation
Assess suitability. Wellbeing Check. Prepare parties for Mediation.
2
Introductions
Introduce role of mediator, parties provide opening statements, agenda setting.
3
Exploration
Share information. Understand different perceptions. Unpack assumptions. Explore relevant law or policy.
4
Private sessions
Private, confidential check ins with mediator to discuss options, alternatives and shift to a future focus.
5
Negotiation & Agreement
Generate options, negotiate a range of outcomes and move to agreement
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What factors determine the booking of mediation services and how do you ensure the best chance of resolution in diverse dispute contexts?My mediation services can be booked according to the size of the dispute at hand. I have successfully managed complex multi-party disputes spanning a number of days, and short mediations of 90 minutes. Each dispute and each party has unique needs and I will work independently with all parties and legal representatives to design the most appropriate process to ensure the best chance of resolution. I am experienced at mediating across cultures, generations and dispute contexts.
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What is your background and experience in mediation and conciliation services?After over a decade as a full-time panel mediator, conciliator, decision maker and team manager for various government agencies, Commissions and Tribunals, I am now offering my mediation and conciliation services privately. I am highly experienced in managing a diverse range of disputes and adapt a flexible mediation approach following considered pre-mediation discussions with parties and their legal representatives.
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What qualifications and experience do you bring to the table as a mediator and mediation accreditation training assessor?As an experienced Mediator and Recognized Mediation Accreditation training and assessor I bring to the table a high level of emotional intelligence, the technical skills of a lawyer (Over 10 years PAE) and a depth of cross-cultural and intergenerational conflict experience. I am also skilled in Mental Health First Aid and understand the importance of managing emotions and relationships in effectively managing disputes.