Creating Value through Connection

Mediation Services

Resolve conflict early, fairly, and with care.
 

I offer independent mediation services to help organisations navigate interpersonal conflict, workplace disputes, and unresolved complaints. These are structured, confidential processes that support respectful dialogue and practical outcomes.
 

• Workplace or Community Organisation Mediation
  For two or more participants, includes individual intake conversations, preparation, and facilitated resolution sessions.
  
  Indicative pricing ranges from $3,000 to $5,000 + GST.
   

• Multi-Party and Team Mediation
  Ideal for groups or teams where relationships have broken down or communication has stalled.
   

• Workplace Grievance Investigation Services
  Independent investigations into workplace complaints or allegations, with a focus on procedural fairness and clear reporting.

Facilitation & Team Conversations

Supportive, impartial facilitation for complex or sensitive conversations.
 

I provide trusted facilitation services for teams navigating disagreement, change, or difficult discussions — ensuring all voices are heard and issues are addressed constructively.
 

• Team or Workplace Facilitation
  Resolve tension, rebuild trust, and create space for open dialogue.
   

• Leadership Roundtables and Culture Conversations
  Guide values-based conversations on organisational culture, strategic direction, and workplace wellbeing.
  
  Indicative pricing of half day facilitation $2,500  + GST.

Training & Workshops

Build practical conflict resolution skills that stick.
 

I design and deliver engaging, interactive training to help your staff and leaders handle complaints, feedback and conflict more confidently and effectively.
 

• Conflict Resolution Skills for Staff and Leaders
  Includes mediation, negotiation and conciliation training including tools for de-escalation, empathy, and early intervention.
   

• Leadership Conflict Intelligence Training
  Deepens capability to lead through conflict and foster psychologically safe, high-trust teams.
   

• Customised Training Programs
  Tailored to your sector, staff needs, and internal frameworks.
   

• Webinars and Online Learning
  Live virtual training with interactive tools, case studies and breakout group discussions.
  
  Indicative pricing:
  Two-day in-person workshop for 20 staff – $8,800 + GST
  One-hour live webinar for 20 staff – $900 + GST

Coaching & Peer Support

Confidential support for leaders, HR professionals, and dispute resolution practitioners.
 

• One-on-One Coaching
  For managers and professionals seeking guidance with challenging conversations, conflict, and team dynamics. Tailored sessions for practitioners handling high-stakes or emotionally charged work.
  
  Coaching sessions are available at $270 + GST per hour.
  Delivered online or in person (Brisbane-based).

Consulting Services

Strengthen your organisation’s systems and strategies for managing conflict and complaints. I work with organisations across the public and private sectors to design fair, user-focused, and effective processes that support early resolution, trust and accountability.
 

• Dispute Resolution System Design
  From intake and triage to resolution pathways — I help design or review systems that support efficient, fair and trauma-informed resolution.
   

• Stakeholder Engagement Strategy & Resource Development
  I assist in co-designing inclusive engagement strategies and developing tools to support culturally responsive and values-based stakeholder conversations.
   

• Policy and Process Advisory
  Advice on aligning your internal procedures with regulatory requirements, best practice standards, and emerging dispute resolution trends.
  
  Consulting services are project-based. I’m happy to tailor the scope to suit your budget and timeframes.

Custom Projects & Programs

Looking for something bespoke?
 

I frequently collaborate on multi-stage programs, cross-agency initiatives, and long-term capability-building efforts. 
 

Whether you need a facilitator for a one-off event or a strategic partner to build internal capability over time, I’ll co-design something that works for you.