Mediation &
Conciliation
Services

As a mediator, I can support your organisation to manage conflict in a way that achieves lasting outcomes and improves relationships.

The cost of a mediator is a small fraction of the costs that can be incurred by letting disputes escalate to a stage where lawyers are involved and court or tribunal proceedings are underway.

As an independent and impartial mediator, trained in advanced conflict communication skills, I can work with the parties to a conflict to explore the reasons for the dispute and arrive at options for the future.

The earlier you manage conflict, the better the outcome.

Get in touch today for an obligation free and confidential discussion about next steps.

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How can I help as your mediator?

I am an accredited, insured and experience mediator with only five star ratings on Google

I work for a range of large government agencies and Commissions conducting mediations, conciliations and other similar dispute resolution processes.

I am based in Brisbane but deliver online mediations to clients around the world.

I specialise in workplace, corporate and commercial mediations and can also arrange for a mediation by any of the experienced mediators from my panel of experts.

Read more about the Mediation process below or contact me now to discuss further.

What to expect during mediation

Learn about the Mediation Process

The Mediation process encourages parties to resolve any disputes without the involvement of courts and costly legal fees. The process is led by an independent, impartial party known as the Mediator.

The purpose of mediation is to have parties openly and honestly discuss their concerns and to identify options and reach agreements about the future. The Mediator does not provide legal advice, they are there to ensure that the communication is respectful and productive. Where appropriate the Mediator may provide information to the parties about the alternatives to mediation. As a qualified lawyer and trained solicitor, Shiv Martin is able to conciliate the conflict by providing information about relevant law and processes, and suggestion options for resolution.

In this regard, it is useful to engage with a Mediator who also has legal qualifications. Where the mediator takes a more active role in providing parties with information about the legal rights and entitlements, the process is known as a conciliation.

Shiv Martin is an experienced mediator and conciliator who also trains, coaches and assesses aspiring Mediators and Conciliators across Australia through the Resolution Institute and Department of Justice and Attorney General (Queensland).

Mediation can take anywhere between one hour to several days. It will depend on the dispute and the number of people involved. Most of our mediations are completed within three to four hours.

The cost of a mediation depends on the complexity of a dispute. What we can guarantee is that a mediated outcome will be a fraction of the cost of seeking legal advice and going through court or tribunal proceedings.

Our mediation services are offered by Shiv along with her panel of experts.

Meet Our Team

Workplace disputes

Mediation is an effective strategy to managing internal workplace conflict in a way that is constructive and future focused.

In workplace mediations conducted by Shiv significant time is spent with the leadership and HR team of an organisation to understand the context of the workplace conflict and the organisation's objectives.

Following this, Shiv engages with parties to the conflict in a constructive and empathetic manner.

Change management

In times of change within organisations, or where there is entrenched conflict between key stakeholder groups Shiv can assist in facilitating a meeting where key concerns can be explored and future progress discussed.

As a neutral third party, Shiv can effectively run the meeting so that all voices around the table are heard, and constructive options for moving forward are identified and agreed to.

Cross Cultural and Community Disputes

Shiv has succesfully resolved community disputes between individuals and groups from different cultural backgrounds who have been unable to understand and communicate with each other effectively.

A key to Shiv's success in this area is her strong academic understanding of different cultural frameworks and her capacity to listen, without judgement to the opinions of all parties to a conflict.

Conciliations and Regulatory disputes

Shiv conducts conciliations and traininig for conciliators who work for Government or Regulatory organisations and must informally resolved disputes raised under particular legislative or regulatory schemes.

Shiv has conciliated dsputes for the Fair Work Commissioner and the Administrative Appeals Tribunal. She has a strong understanding of the types of conflict and disagreements that arise in relation to Fair Work legislation, the NDIS and Social Services.

Corporate and Contract Disputes

I conduct mediations and conciliations to assist businesses and government agencies resolve contract and procurement disputes without the need for lawyer involvement.

Using mediation to resolve these disputes is not only a cost effective option but it also ensures reputation management and better stakeholder relationships.

A better way to manage Conflict

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What factors determine the booking of mediation services and how do you ensure the best chance of resolution in diverse dispute contexts?

My mediation services can be booked according to the size of the dispute at hand. I have successfully managed complex multi-party disputes spanning a number of days, and short mediations of 90 minutes. Each dispute and each party has unique needs and I will work independently with all parties and legal representatives to design the most appropriate process to ensure the best chance of resolution. I am experienced at mediating across cultures, generations and dispute contexts.
What is your background and experience in mediation and conciliation services?

After over a decade as a full-time panel mediator, conciliator, decision maker and team manager for various government agencies, Commissions and Tribunals, I am now offering my mediation and conciliation services privately. I am highly experienced in managing a diverse range of disputes and adapt a flexible mediation approach following considered pre-mediation discussions with parties and their legal representatives.
What qualifications and experience do you bring to the table as a mediator and mediation accreditation training assessor?

As an experienced Mediator and Recognized Mediation Accreditation training and assessor I bring to the table a high level of emotional intelligence, the technical skills of a lawyer (Over 10 years PAE) and a depth of cross-cultural and intergenerational conflict experience. I am also skilled in Mental Health First Aid and understand the importance of managing emotions and relationships in effectively managing disputes.

Learn more about the Magic of Mediation

Skilled mediators are trained to listen well and respond to parties in constructively by identifying and exploring their underlying interests. Mediators ensure that a thorough discussion of the past, present and future of a conflict occurs in a respectful and constructive manner.

Using an independent, impartial third party with expertise in communication and the psychology of conflict can create a circuit breaker in toxic or unhelpful approaches to communication.

If it important to engage with a mediator early to avoid growing tension through poor communication.

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