Dealing with Conflict Management - Essential skills

This session offers practical skills for managing conflicts in commercial, community, and public sector environments. Participants will explore various approaches and styles of conflict resolution, with insights drawn from Shiv Martin’s extensive experience across legal, statutory, and business contexts. The session emphasizes the importance of selecting the right resolution style—whether collaborative, facilitative, or directive—based on the nature of the dispute. Participants will leave equipped with tools to de-escalate challenging situations, foster trust, and address disruptive behaviour, ensuring effective outcomes within any legal or regulatory framework.

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