Conflict coaching is a specialised form of coaching designed to help individuals effectively manage and resolve conflicts. It involves...

Having worked with over 20 different government agencies, Ombudsman organisations, Commissions and regulatory bodies, I am well aware...

A very common question I am asked by those new to dispute resolution processes is what the difference between a mediator and conciliator...

We all learn in different ways. While I love delivering live and online workshops, reading a book (by myself) is still my favourite way...

Cultural competency is key to successful mediations and dispute management. There are many different definitions for the world culture. I...

What is facilitation? Facilitation is a process by which an independent third party works with a group of individuals to communicate...